Refund Policy
Last Updated: 01 April 2025
1) Scope
This Refund Policy applies to payments made to PriceCal for (a) software subscriptions, (b) PrintWeb-related services, and (c) any onboarding, implementation, or professional services, unless otherwise stated in a signed quotation, service agreement, or invoice.
2) Definitions
- “Subscription” refers to recurring or term-based access to PriceCal software features.
- “Services” refer to onboarding, setup, configuration, training, data preparation/migration, customization, and any professional services provided by PriceCal.
- “Provisioning” means account creation, license activation, access enablement, or delivery of credentials.
3) General Policy (Software Subscription)
All subscription fees are non-refundable once payment is received and the subscription has been provisioned, as the service is delivered by granting access to the platform and related resources for the subscription term.
4) Exceptions (Refund Review Cases)
PriceCal may review refund requests only under the following circumstances:
- Duplicate payment (same invoice paid more than once)
- Erroneous charge due to a verified billing mistake
- Unauthorized transaction (subject to verification and supporting documentation)
If approved, refunds will be processed to the original payment method where possible.
5) PrintWeb / Onboarding / Implementation Services
Fees for PrintWeb setup and any Services are non-refundable once:
- work has commenced, or
- access has been provisioned, or
- any deliverables have been produced (including configuration, templates, rulesets, training sessions, or documentation).
6) How to Request a Refund Review
To submit a refund review request, customers must contact PriceCal Support and provide:
- Company name
- Invoice number / receipt reference
- Payment date and amount
- Reason for request
- Supporting documents (e.g., bank slip, screenshots, proof of duplicate payment)
7) Timeframe for Submitting Requests
Refund review requests must be submitted within 7 calendar days from the payment date. Requests submitted after this period may not be considered.
8) Processing Timeline
If a refund is approved, processing may take up to 14 business days, depending on banking channels and payment providers. Bank charges and currency conversion fees (if any) are non-refundable and may be deducted from the refunded amount.
9) Policy Updates
PriceCal may update this Refund Policy from time to time. The latest version published on our website will apply to new purchases from the effective date of the update.
