How Your Customers Get and Use the Online Design Studio
1. Overview: What Is the Online Design Studio?
- Create and preview packaging box designs in 3D
- Automatically use the correct custom dieline based on their order specs
- Save and return to their design any time
- Download print-ready files after checkout

2. Customer Flow: From Pricing to Design [Customer View]
Step 1: Customer Logs In or Creates an Account
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- Customer goes to your website.
- They log in to their account.
- If they don’t have an account, they sign up first.
- Important: An account is required so their design links and files can be saved and accessed later.
If a customer says they “can’t find their design,” first confirm they are logged in with the same email they used when they created the order.
Step 2: Customer Selects Product & Configures Box Specs
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- Customer opens the Price Calculator for the packaging box product.
- They select all required options, such as:
- Box style / type
- Size (dimensions)
- Material
- Quantity
- Finishing options, etc.
- Once done, they click Start Designing.
Step 3: Design Link Appears in the Cart
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- The “Continue Design” link is generated per line item in the cart.
- Each button opens a unique online design link tied to that specific order configuration.
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“I don’t see the ‘Continue Design’ link.”
- Check that:
- They are on the Cart page (not Checkout yet).
- The product they added supports the online design studio.
- All required options in the Price Calculator were selected before adding to cart.
- Check that:
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“Can I use the same design link for a different size box?”
- No. Each link is tied to the specific product configuration.
- For a different size/spec, they must configure a new product and use the new “Continue Design” link.
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Step 4: Customer Opens the Online Design Studio
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- This launches the online editor (Pacdora) in their browser.
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- Place logos, images, and text on each panel of the box
- Change colors and backgrounds
- View 3D previews of the box
- Save progress and return later using the same link
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- The design is auto-linked to the order; no manual file upload is needed at this stage.
- The customer can redesign as many times as they want before checkout.
If a customer says they “lost the editor page,” instruct them to:
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- Log in to their account.
- Go to their Cart.
- Click “Continue Design” again for that item.
Their latest saved design will load.
Step 5: Customer Checks Out and Receives Files?
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- They save their work in the editor (if applicable).
- They return to the Cart and proceed to Checkout.
- After successful payment/checkout, the system generates the print-ready files.
If a customer claims they didn’t receive the email:
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- Ask them to check spam/junk.
- Confirm the email address on their account.
- Remind them they can always download files directly from their account orders page.
3. When Customers Only Want the Dieline Template?
- Customer configures the box in the Price Calculator and clicks ADD TO CART.
- They go straight to Checkout (they can skip the “Continue Design” step).
- After checkout, they can:
- Download the dieline template from their account’s order page, or
- Use the download links in the order confirmation email.
- Adobe Illustrator
- Adobe Photoshop
- Other professional design tools
If a customer asks, “Can you just send me the dieline?”
- Instruct them to place an order with the correct box specs and complete checkout.
- Explain that the system will generate a dieline perfectly matched to their chosen size and options.
4. Key Benefits to Explain to Customers
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Free design tool
Customers can design and preview their box at no extra cost. -
Accurate custom dieline
The dieline is automatically generated based on the exact specs chosen in the Price Calculator. -
Preview before printing
Customers can see how their box will look in 3D before confirming the order. -
Design flexibility
- Edit and redesign as many times as needed before checkout.
- Save and come back later using the same account and cart.
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Professional, print-ready files
After checkout, customers receive files that are ready for production—no manual setup required from your team.
5. How the Print Shop Can Get the Customer’s Design Link? [Admin View]
A. From WordPress Backend (WooCommerce)
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- Review the customer’s design before production.
- Open the link to confirm artwork, layout, or text.
- Help the customer if they report issues (“I can’t open my design,” etc.).
B. From the Received Order Email (Print Shop Email)
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- Quick access to design without logging into WordPress.
- Production team can open the design directly from the email.
- Easy reference when communicating with the customer.
If a customer asks you to “check my design” or “help adjust something,” your staff can:
- Open the order in WooCommerce or
- Open the internal order email,
then click the design link to view exactly what the customer created.
6. Quick Reference Script for Support Staff
To use our free online design studio for your packaging box, please:
- Log in to your account (or create one).
- Open the box product and use the Price Calculator to choose your size, material, and options.
- Click ADD TO CART.
- On the Cart page, click “Continue Design” next to your item to open the design studio.
- Create your design, save it, and when you’re happy, proceed to checkout.
After checkout, you can download your dieline and design files from your account’s order page or from the confirmation email.If you only need the dieline template, you can skip the design step—just add to cart, checkout, and download the dieline from your order.






