PrintWeb – Terms

1) Scope & Service Type

1. PrintWeb is provided as a managed WordPress eCommerce website service integrated with PriceCal.
2. These Sales Terms govern the commercial terms for PrintWeb purchases and renewals. If there is a conflict between these Sales Terms and any general website terms, these Sales Terms control for PrintWeb.

2) Fees & Billing

1. Customer agrees to pay all applicable fees (including subscription fees, setup fees, and any quoted additional fees) as presented at checkout or in an approved quotation.
2. All fees paid for PrintWeb are strictly non-refundable and non-prorated, even if Customer cancels mid-term, terminates early, or does not use the service.
3. PriceCal may invoice for approved Additional Work and Overage Fees (defined below). Payment terms are as stated on the invoice or quotation.

3) Included Services (Setup + Core Features)

The PrintWeb subscription includes the following baseline deliverables (“Included Services”). Anything not listed here is out-of-scope and may be billed as Additional Work.

3.1 Hosting (Included)

• 99% monthly uptime target (see Section 4)
• 250 GB outbound bandwidth per month
• Up to 10 cPanel email accounts
• Daily backups retained for 7 days
• 25 GB NVMe SSD storage
• SSL and firewall

3.2 Frontend & CMS (Included)

• WordPress CMS
• Mobile responsive design
• Company branding implementation (logo/colors/typography within the provided template)
• Web landing page
• Static pages: up to 15 pages (initial setup assistance)

3.3 eCommerce (Included)

• WooCommerce system setup
• Invoicing
• Product management
• Delivery management
• Sales processing
• Reporting
• eWallet / store credit system

3.4 Payments (Included)

• HitPay integration (where available)
• Stripe integration (where available)

3.5 Search & Analytics (Included)

• Google Analytics setup
• Google Search Console setup/optimization
• Basic schema optimization
• Image optimization (basic compression/format guidance)
• Basic search engine optimization (on-page fundamentals)
• Google Business Profile (“Google My Business”) setup/optimization

3.6 Communication (Included)

• Live chat (provider/tool may vary)
• WhatsApp notifications (where technically supported)
• Email notifications (WooCommerce transactional)
• Contact form

3.7 Marketing (Included)

• Coupons (advanced)
• Points system
• Cashback
• Affiliate system

3.8 Support (Included)

• Onboarding
• Email support throughout the subscription term
• WhatsApp support for the first 90 days from go-live

4) Service Availability (Uptime)

1. PriceCal will use commercially reasonable efforts to provide 99% monthly uptime (“Availability Target”), excluding:
   • scheduled maintenance (with reasonable notice where practicable),
   • emergency maintenance,
   • force majeure events,
   • failures caused by Customer content/configuration, third-party plugins, third-party services, or domain/DNS issues.
2. The Availability Target is a service target and not a guarantee of uninterrupted service. No service credits apply unless expressly stated in writing.

5) Included Hosting Capacity (Per Website)

The Subscription includes the following hosting features and limits:

Definitions
1. “Bandwidth” means outbound data transfer/traffic as measured by PriceCal and/or its hosting provider.
2. “Email Accounts” means cPanel mailbox accounts created under the hosting plan.

6) Fair Usage, Overages & Upgrades

1. Customer must use the service within the Included Hosting Capacity and in a manner consistent with normal operation of a print eCommerce website.
2. If Customer exceeds any included limit (including bandwidth, storage, number of email accounts, backup retention, or other resource consumption), or if usage materially increases server load or security risk, PriceCal may (at its discretion):
   • require Customer to upgrade to a higher server specification or hosting tier,
   • charge additional fees for excess usage (“Overage Fees”), and/or
   • apply reasonable technical controls to protect stability and security (including rate limiting, temporary restrictions, caching enforcement, or disabling abusive processes).
3. PriceCal will use commercially reasonable efforts to notify Customer before applying Overage Fees or requiring an upgrade, except where immediate action is required to maintain security, prevent abuse, or protect service stability.
4. Overage Fees and upgrade pricing will be quoted based on additional infrastructure and operational costs required (e.g., bandwidth blocks, storage expansion, security mitigation, server scaling). Customer agrees to pay such fees upon invoice.

7) Email (cPanel) Acceptable Use

1. cPanel email accounts are provided for normal business correspondence. Customer must not use the email service for spam, bulk unsolicited email, list blasting, or any activity that may cause IP/domain blacklisting or violate applicable laws.
2. PriceCal may set reasonable mailbox quotas and sending limits to protect deliverability and server reputation.
3. If abuse is suspected or required by the hosting provider, PriceCal may immediately suspend or restrict email sending and/or affected mailboxes without liability.
4. Customer is solely responsible for email content, recipient lists, consent management, and compliance with applicable marketing/anti-spam laws.

8) Backups

1. Daily backups are provided as a convenience and retained for up to 7 days.
2. Backups are not guaranteed and are not a substitute for Customer maintaining its own copies of critical content and records.

9) Support (Channels, Hours, Response Targets)

9.1 Support Channels

1. Email support is available throughout the Subscription Term.
2. WhatsApp support is available only for the first 90 days from go-live (“WhatsApp Support Period”). After the WhatsApp Support Period ends, support will continue via email only unless Customer purchases an additional support add-on in writing.

9.2 Support Hours

Support is provided during business hours: Monday to Friday, 9:00am to 6:00pm (Asia/Singapore time), excluding public holidays.

9.3 Response Time Targets

1. PriceCal will use commercially reasonable efforts to respond within:
   • 1 business day for standard requests
   • 4 business hours for urgent incidents (as defined below)
2. Response targets are not guaranteed SLAs and may vary depending on workload and third-party dependencies.

9.4 Urgent Incidents

An “Urgent Incident” means: – website is fully down/unreachable, or – checkout/payment is fully broken for all users, or – confirmed security breach/malware, or – critical error causing inability to place orders.

9.5 Included Support Scope

Included support covers: – onboarding guidance and how-to questions for included features, – bug fixes for issues caused by PriceCal’s implementation (within the included configuration), – routine platform maintenance (updates, monitoring, backups) as per plan, – basic troubleshooting to identify whether an issue is caused by PriceCal vs third parties.

9.6 Excluded / Billable Support

The following are not included and will be treated as Additional Work billed at USD $25/hour (with quote approval): – content writing, graphic design, image editing, product data entry beyond initial agreed scope, – new features, redesigns, layout changes, custom coding, – troubleshooting caused by customer actions (e.g., password sharing, unauthorized changes), – third-party plugin/theme conflicts, payment gateway policy issues, HitPay/Stripe account issues, – SEO ranking guarantees, ad performance, or marketing outcomes, – training beyond onboarding.

10) Plugin & Theme Change Control

10.1 No Self-Install / No Unauthorized Changes

1. Customer must not install, upload, activate, deactivate, remove, or modify any WordPress themes, plugins, or server-side components, and must not grant admin/developer access to any third party, unless expressly approved in writing by PriceCal.
2. Any request to add or change plugins/themes must be submitted to PriceCal. PriceCal may accept or reject such requests at its sole discretion, including where a plugin is insecure, unstable, incompatible, or likely to degrade performance.

10.2 Third-Party Plugin Procurement, Installation & Testing (Chargeable)

1. If Customer requests a third-party plugin/theme or additional functionality, PriceCal may (at its option):
   • procure the plugin/theme on Customer’s behalf (Customer pays the license/subscription cost), and/or
   • install, configure, and perform basic testing.
2. All plugin/theme procurement, installation, configuration, and testing are considered Additional Work and are billed at USD $25/hour, plus any third-party license/subscription fees, unless otherwise quoted in writing.
3. PriceCal will provide a written estimate/quotation before commencing such work and will only proceed after Customer approval.

10.3 No Warranty for Third-Party Compatibility; Future Conflicts Are Billable

1. Customer acknowledges that third-party plugins/themes and integrations (including WooCommerce extensions) are controlled by third parties and may change over time through updates to WordPress core, WooCommerce, the plugin/theme vendor, hosting environment, payment gateways, or other dependencies.
2. PriceCal does not guarantee that a plugin/theme or integration that works at the time of installation will continue to work in the future.
3. If a third-party plugin/theme later causes conflicts, performance issues, errors, security risks, or stops working, any investigation, troubleshooting, rectification, replacement, or rollback will be treated as Additional Work and billed at USD $25/hour, unless otherwise agreed in writing.
4. PriceCal may disable or remove any plugin/theme that poses a security or stability risk, with or without prior notice where immediate action is required.

11) Additional Work (Out-of-Scope)

1. The subscription and setup include only the Included Services listed in Section 3. Any request not included is out-of-scope (“Additional Work”).
2. Additional Work is billed at USD $25 per hour unless otherwise agreed in writing.
3. Before commencing Additional Work, PriceCal will provide a written estimate/quotation. Work begins only after Customer provides written approval (including approval by email, WhatsApp, or the customer portal).
4. If PriceCal reasonably expects the estimate to be exceeded, PriceCal will notify Customer and obtain approval before proceeding beyond the approved scope.

12) Hosting & Deployment (Managed Service)

1. During the Subscription Term, the PrintWeb website is hosted on infrastructure managed by PriceCal (or its hosting providers).
2. Customer acknowledges PrintWeb is a managed service. Customer is not entitled to receive, access, or obtain any source code, repository access, build files, deployment scripts, or developer documentation unless Customer purchases the Source Code Buyout.
3. Customer may request an upgrade to higher server specifications provided and managed by PriceCal, subject to additional fees. Any upgraded server remains under PriceCal’s management and control during the Subscription Term unless otherwise agreed in writing.

13) Optional Website Source Code Buyout (One-Time)

1. If Customer requests the source code for the PrintWeb website, Customer may purchase a one-time buyout for USD $5,000 (“Source Code Buyout Fee”), payable in full prior to delivery.
2. “Website Source Code” means the Customer-specific WordPress website implementation, which may include theme files, child theme, custom CSS/JS, and any custom plugin code developed specifically for Customer by PriceCal for the PrintWeb website.
3. The Source Code Buyout does not include:
   • the PriceCal platform, SmartCal engine, pricing logic, APIs, internal tools, templates used across multiple customers, or any proprietary systems not specific to Customer’s website,
   • third-party themes/plugins/software (including WordPress core) except to the extent redistribution is permitted under their licenses,
   • any third-party service accounts, credentials, licenses, or paid subscriptions required to operate the website.

14) Migration & Handover (Included with Source Code Buyout)

1. The Source Code Buyout Fee includes one migration of the website to Customer’s designated hosting environment and one round of post-migration verification testing limited to homepage load, navigation, and basic checkout flow (if applicable) (“Acceptance Test”).
2. Customer must provide all required access and information (hosting control panel, DNS access, SSL setup, etc.). Delays caused by Customer or Customer’s vendors may extend timelines.
3. Upon successful completion of the Acceptance Test (or if Customer does not report material issues within 7 days of delivery), the handover is deemed accepted and PriceCal will have no further obligation to maintain, support, update, secure, or modify the website unless Customer purchases a separate maintenance/support agreement in writing.

15) Ownership

1. Customer owns Customer’s domain name and Customer-provided content (text, images, logos, product data) and Customer trademarks.
2. PriceCal retains all rights in and to PrintWeb frameworks, methods, templates, and all non-customer-specific components, and any improvements.
3. No rights are granted to Customer by implication.

16) Security

1. SSL and firewall protections are provided to improve baseline security; however, no system can be guaranteed 100% secure.
2. PriceCal is not responsible for incidents caused by Customer credential sharing, weak passwords, third-party plugins installed/modified by Customer, or malware introduced through Customer actions or third-party integrations.